Return Policy

Returns and Exchanges

Please call the Museum Store at 262.638.8300 before returning any merchandise. All merchandise must be unused, in original condition, original packaging, and accompanied by a receipt.

Returns for full refund are accepted within 14 days of purchase.

Returns for exchange or Museum Store credit are accepted after 14 days but within 30 days of purchase.

No returns or exchanges after 30 days from purchase.

Shipping, insurance, gift wrap, and handling charges are non-refundable. Gift certificates are not redeemable for cash.

Items that are not returnable include:
Pierced earrings
Custom made artwork
Dale Chihuly artwork

Merchandise Damaged in Transit

Please notify us immediately at 262.638.8300. Claims must be made within 3 business days of receipt of shipment. Damaged merchandise must remain in the original packaging. Your email order confirmation must be included with return. Replacement merchandise will be sent or credit given once the return is received.