Retail and Guest Services Manager

Racine Art Museum, 441 Main Street, Racine

Status: Full-time, exempt

Salary Range: $45,000 – 48,000 Annually

Reports To: Director of Operations and Development

Direct Reports: Museum Store Associates and Reception Staff

General Summary and Purpose of Position

RAMA’s Retail/Guest Services Manager is responsible for overseeing all aspects of retail and reception operations located within the Racine Art Museum. The purpose of the retail operation is to support artists, the contemporary craft field, and generate income for RAMA while providing the continuation of its mission to exhibit, collect, preserve, and educate in the contemporary visual arts. The purpose of Guest Services is to maintain the museum’s customer service, public relations, safety, and security policies related to the greeting and welcoming of visitors, while enhancing the overall guest experience.

Principal Job Functions

Supervise the day-to-day operations of the Museum Store and Reception

• Monitor admission and store sales by overseeing the processing of items according to established guidelines for data entry at the time of order/sale
• Work with proper staff to ensure proper training and knowledge of current exhibitions
• Manage Point-of-Service software (Celerant Retail Customer Software/Cumulus Retail)
• Work with staff to maintain overall appearance and cleanliness of Museum Store and Reception area with daily light housekeeping such as vacuuming, dusting shelves, straightening merchandise, and maintaining gift wrap area
• Implement required record-keeping to manage cash and credit card sales
• Utilize Abila Membership Database in order to validate membership and/or staff discounts for admissions and Store purchases
• Supervise accurate collection of visitor demographic data for reports to Board and funders
• Oversee daily and monthly reconciliation of store transactions with RAMA Bookkeeper
• Manage cash/change availability for Store and Reception registers

 Supervise Museum Store and Reception Staff

• Recruit, train, and oversee Museum Store Associates and Receptionists
• Demonstrate and coach customer service skills
• Train and coach use of registers, membership sales, and data collection procedures
• Serve as a resource for staff and volunteers; answer questions or offer assistance
• Oversee and update concierge activities (knowledge of restaurants and area attractions) for visitors
• Oversee and update collateral hand-out information available for guests
• Address and resolve any escalated visitor-facing issues such as first aid, lost child, emergency procedures, visitor complaints, etc.
• Create and implement staff schedule of Store and Reception staff ensuring proper coverage and quality of service
• Promote customer service, including but not limited to proper greeting of visitors, answering phones, and helping check-out at the Museum Store counter or Reception Desk as needed
• Provide feedback on staff performance in accordance with RAMA policies
• Provide staff development and training opportunities as appropriate 

Obtain Retail merchandise and artwork to be sold from a variety of artists/vendors

• Work with appropriate staff to recommend, select, and purchase inventory to be sold
• Work with appropriate staff to implement proper shipping and receiving of incoming and outgoing merchandise
• Reorder products according to stock on hand and volume of sales/season
• Collaborate with appropriate staff on the potential development of custom branded products that reflect RAMA’s identity and contribute to the museum’s visibility
• Procure artists’ work for consignment sales and implement or supervise established policies
• Create and maintain positive working relationships with artists and vendors
• Coordinate merchandise with exhibitions and educational programs, as appropriate
• Work with Bookkeeper to pay vendors and consignment partners in a timely manner 

Oversee Inventory

• Implement inventory control standards and best practices to implement the successful completion of the Store’s annual inventory
• Work with RAMA’s audit partner to secure and communicate necessary data
• Manage and update the inventory database
• Provide and maintain proper, secure storage of inventory items

Administrative Responsibilities

• Create and manage Store and Reception’s annual budget while monitoring revenues and expenses
• Create and distribute reports to appropriate staff and/or Board members as requested
• Work with marketing staff to promote and advertise Store merchandise and museum activities
• Work with marketing staff to secure and implement photography of merchandise for  promotional purposes
• Encourage and facilitate the sale of museum memberships to store patrons and visitors

Manage online store sales and Amazon book sales

• Properly and efficiently oversee on-line store sales for inventory purposes
• Work with appropriate staff to expedite proper shipping of purchases via UPS, USPS, etc.

Other duties as assigned

This job description is not designed to cover or contain comprehensive listings of activities, duties or responsibilities that are required of the employee.

Required Knowledge and Skills

• An entrepreneurial attitude and the ability to work independently with limited supervision
• Familiarity with consignment sales
• Outgoing personality and customer service focus
• Ability to multi-task
• Excellent oral communication skills
• Good computer skills
• Excellent problem solving skills

Education and Experience

Two to four years in a retail environment with supervisory experience. Experience in a museum store or art sales gallery is preferred.

Physical Requirements and Working Conditions

Light physical work is required. May need to lift up to 20 pounds and stand for extended periods of time.

Benefits

Benefits include two weeks (10 days) paid vacation, group term life and disability insurance, eleven paid holidays, five personal/sick days, and compensatory time off immediately following the first full day of employment. Group health insurance, with employer paying 85% of the premium, is available following the first full month of employment. A retirement plan is available on the first enrollment date (January 1 or July 1)  following 12 months of employment with a generous employer match/contribution. Employee discounts are available on studio art class fees and on purchases in the Museum Store.

Mail or email cover letter and resume to:
Laura D’Amato, Director of Operations and Development
Racine Art Museum and Charles A. Wustum Museum of Fine Arts
PO Box 187
441 Main Street
Racine, WI 53403
[email protected]

No phone calls, please

Bilingual (Spanish Speaking) Community Educator

RAM’s Charles A. Wustum Museum of Fine Arts, 2519 Northwestern Ave, Racine 53404

Status: Part-time, Non-exempt, Hourly

Reports To: Director of Education

General Summary of Position

Assist with all educational programs from inception to completion to help realize the Education mission and vision. Some weekends and evening hours required.

Principal Job Functions

Facilitate programs and tours in Spanish or Bi-Lingual format

Assist Education Department with conception, planning, preparation, and organization of all education programs:

• Art studio classes, tours, family programs, community art events, RAM on the Road, SPARK!, and more

Responsible for planning Family/Outreach programs including Downtown Outreach, Drop in for Art, tours, and school programs:

• Work closely with education team to develop and plan family/outreach hands-on art experiences that are relevant to current museum exhibitions, museum collection, and museum education mission and standards.
• Plan and prepare materials
• Basic set up and clean-up of museum program spaces
• Communicate project ideas to Director of Education and museum’s marketing and front desk staff
• Implement programs
• Record program attendance and communicate program statistics

General Museum Duties

• Assist at RAM’s Wustum Museum front desk when needed
  • Duties include community relations, recording museum attendance, taking class registrations, processing payments, answering phones
• Help at both museums with special events, receptions, weekend duties, etc.

NOTE:  The job description is intended to describe the general nature and level of work being performed by people assigned to this position.  It is not intended to be construed as an exhaustive list of the exclusive standards, responsibilities, duties or skills required. Incumbents will follow any other instructions, and perform other related duties, as may be required.

Physical Requirements and Working Conditions

Must be able to lift and carry up to 50 pounds.

Required Knowledge and Skills

• Must be fluent in speaking and writing in Spanish and English
• Must be current on all museum exhibitions, programs, and events.
• Must have knowledge of a variety of studio art making techniques and terms.
• Demonstrated knowledge of museum education policies and procedures.
• Excellent organizational skills, including the ability to multi-task and proactively follow through on projects.
• Ability to communicate effectively and professionally with a variety of constituents verbally and in writing.
• Command of Microsoft Office Suite and solid computer skills required.
• Must be able to work a flexible schedule, including evenings and weekends as needed.
• Must have valid driver’s license.

Education and Experience

• Fluent in speaking Spanish; Bachelor’s Degree in Education, Communications, Art, or a related field.
• Two-to-three years’ experience facilitating youth programs, working as an art teacher, art educator, or artist preferred.

Email cover letter and resume to:
Tricia Blasko, Director of Education
[email protected]

No phone calls, please

Educador comunitario bilingüe (de habla hispana)

RAM’s Charles A. Wustum Museum of Fine Arts, 2519 Northwestern Ave, Racine 53404

Estado: Tiempo parcial, No exento, Por hora

Reporta al: director de Educación

Resumen general de la posición:

Principales funciones del trabajo:

Facilitar programas y tours en español o formato bilingüe

Ayudar al departamento de educación con la concepción, planificación, preparación y organización de todos los programas educativos:

• Clases de estudio de arte, recorridos, programas familiares, eventos de arte comunitario, RAM on the Road, ¡SPARK!, y más

Responsable de la planificación de programas familiares/de alcance que incluyen Downtown Outreach, Drop in for Art, recorridos y programas escolares:

• Trabajar en estrecha colaboración con el equipo de educación para desarrollar y planificar experiencias artísticas prácticas para la familia y la divulgación que sean relevantes para las exposiciones actuales, la colección del museo y la misión y los estándares de educación del museo.
• Planificar y preparar materiales
• Montaje básico y limpieza de los espacios del programa museístico
• Comunicar ideas de proyectos al director de Educación y al personal de marketing y recepción del museo.
• Implementar programas
• Registre la asistencia al programa y comunique las estadísticas del programa

Deberes generales del museo

• Asiste en la recepción del Museo Wustum de RAM cuando sea necesario
• Los deberes incluyen las relaciones con la comunidad, el registro de la asistencia al museo, la toma de inscripciones a clases, el procesamiento de pagos, la contestación de teléfonos
• Ayuda en ambos museos con eventos especiales, recepciones, responsabilidades de fin de semana, etc.

Requisitos físicos y condiciones de trabajo:

Conocimientos y habilidades requeridos:

• Debe hablar y escribir con fluidez en español e inglés
• Debe estar al día con todas las exposiciones, programas y eventos del museo.
• Debe tener conocimiento de una variedad de técnicas y términos de creación de arte de estudio.
• Conocimiento demostrado de las políticas y procedimientos de la educación del museo.
• Excelentes habilidades organizativas, incluida la capacidad de realizar múltiples tareas y realizar un seguimiento proactivo de los proyectos.
• Capacidad para comunicarse de manera efectiva y profesional con una variedad de constituyentes, verbalmente como por escrito.
• Se requiere dominio de Microsoft Office Suite y sólidos conocimientos informáticos.
• Debe ser capaz de trabajar en un horario flexible, incluyendo las tardes y los fines de semana según sea necesario.
• Debe tener una licencia de conducir válida.

Educación y experiencia:

• Habla español con fluidez; Licenciatura en Educación, Comunicaciones, Arte o un campo relacionado.
• De dos a tres años de experiencia facilitando programas juveniles, trabajando como maestro de arte, educador de arte, o artista preferido.

Envíe por correo electrónico la carta de presentación y el currículum a
Tricia Blasko, Director of Education
[email protected]

No llamadas telefónicas, por favor.